If you run or operate a business, then having enthusiastic, productive employees is of the utmost importance. If they are distracted, then this could hurt your business more than you think. But to prevent it from happening in the future, you need to understand how it could be affecting you and what to do about it:
Workers using your company’s wifi to watch videos will slow all productivity if internet speeds are not fast enough. This sounds obvious, but this is one of the major things that bring your bills up and keeps productivity down. It is one thing to have a casual atmosphere, and it is another thing entirely to allow workers to slack off and rack up enormous expenses. Ensure that you either: have unlimited bandwidth, the best rates available, or rules regarding the use of the company’s wifi during business hours.
When employees are not paying attention to what they are doing, it means that their projects are not getting done with the quality and efficiency you expect as a business owner. But there is also a real danger to consider. OSHA exists to protect people in the workplace, and they have suggested numerous times that distractions lead to injuries to workers and customers. This isn’t just devastating for the person that gets hurt, but also for the company’s balance sheet as a payout or lawsuit is a typical result.
Negative Effect on Others
People tend to adjust to the behavior of those around them. If you have even a couple of people spacing out or distracting others in the workplace, it can tend to shift the energy. Instead of being excited to come to work and be productive, they start thinking about the games they will play or sites they will surf. Reign in distractions as soon as you spot them, and discipline the workers that start them.
In today’s social media-driven world, your reputation is everything. And it spreads on social media rapidly, which means that any experience from a customer is shared on the equivalent of word-of-mouth on steroids. Distracted customer service agents offer poor service, and thus risk your reputation and livelihood.
When it comes to competing in the modern business world, focus is power. When your workers are distracted, there are more consequences than just the immediate time lost. So look out for the above ways that your employees could be hurting your bottom line. Then act swiftly to put reasonable solutions in place so you can protect your profit and peace of mind in the future.
Reduce Internet Abuse During Business Hours | COREcruitment
What is a Good Internet Speed for Your Household | AT&T Experience
How to Manage a Toxic Employee | HBR
The Surprising Link Between Customer Experience And Employee Engagement | Forbes